Privacy Policy
Last updated: 13/11/2026
1. Information We Collect
When you send a quote request through our form, we collect the details you type in. This policy explains what we collect and how we use it. Here is the list:
- Your name
- Your phone number
- Your postcode and address
- The service you need
- Any notes you add about the problem
We ask only for what we need to reply to your enquiry. If you contact us in another way, we keep the details you share with us, while we handle them with the same care.
2. How We Use Your Information
We use your details to reply to your enquiry. We also use them to plan and carry out the work you ask for. Because we need to know where the problem is, we use your postcode and address to find the property. We use the service and notes to prepare the right quote.
- Reply to your enquiry
- Prepare and confirm a quote
- Carry out the drainage work you request
- Improve our services
- Meet our legal duties
3. Data Storage and Security
We take care to protect the details you send us. We keep them only for as long as we need them to deal with your enquiry and meet our legal duties. When we no longer need them, we remove them, because we do not need to keep them for ever.
4. Sharing Your Information
We do not sell your personal information. We may share it with service providers who help us deliver our services, since they need it to do their job. They may use it only for that purpose.
5. Your Rights
You can ask us to correct or delete the personal data you have sent us. You can also ask what we hold about you. Use our online contact form to make a request, and we will deal with it. You have these rights:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
6. Cookies
We set analytics cookies only after you click Accept on the cookie banner. If you click Reject, we set none. See our Cookie Policy for more details.
7. Contact Us
For privacy questions, contact us through our online contact form. Please tell us what you would like to know, and we will get back to you.
Drain Unblocker London
Area-based, serving London and surrounding areas