Terms of Service

1. Services

Drain Unblocker London provides drainage services across Greater London. These include drain unblocking, CCTV surveys, drain jetting and emergency work. By asking us to carry out work, you agree to these terms.

2. Quotations and Pricing

You can request a quote through our online form. We confirm the price with you before any work begins. If you need extra work beyond the original scope, we will quote it separately before we start, because the scope may change.

3. Payment Terms

Payment is due when the work is complete, unless we agree something else with you. We will tell you how to pay when we confirm the price.

4. Cancellations

You may cancel a booking at any time before the engineer arrives. For planned appointments, please give us as much notice as you can, because another customer may need the slot.

5. Our Work

We aim to do every job with reasonable care and skill. If you are not happy with our work, please contact us as soon as you can. We will look into the problem and tell you what we can do.

6. Liability

We limit our liability to the value of the work we carry out. We are not liable for conditions that existed before we arrived. We are also not liable for damage that other people cause. Nothing in these terms limits any right that the law gives you.

7. Access Requirements

You must make sure we can reach the drainage system. If access is tight, or if conditions differ from those you described, extra charges may apply, since extra time costs more. We will tell you about them before we go on.

8. Health and Safety

Our engineers work with health and safety in mind. Please tell us about any hazards at your property before we arrive, because this helps us work safely.

9. Complaints

We want to hear if something goes wrong. Please contact us through our online contact form with any concerns. Describe the problem, and we will look into it.

10. Changes to Terms

We may update these terms from time to time. The latest version appears on this page, while older versions no longer apply. Please check it before you book.